Blog | Alex R Jimenez

Alex Jimenez

Strategy Requires Leadership and Consistency

This blog was originally published in LinkedIn on December 22, 2022 This time of year, always reminds me of the many long days earlier in...

Alex Jimenez

Metaverse: Any bank that is 'establishing a presence’ is doing it for PR

On this interview with Qorus, I share my take on the current value of and relevance of the metaverse for financial service companies.

Alex Jimenez

Customer Centricity in Banking

Strategic plans for banks and credit unions are replete with references to their superior customer- or member-centricity. Nearly every...

Alex Jimenez

Addressing the Digital Account Opening (DAO) Experience

In general, opening a new digital deposit account should be a simple process. From a holistic point of view, the process should include:...

Alex Jimenez

Shiny Object Syndrome and AI

Recently, I wrote two articles with a similar theme. In the first article, published by The Financial Brand, I described how an...

Alex Jimenez

Chatbot Predictions for 2022

A few weeks ago, the chatbot company BotCore asked me, and 22 other people involved in customer experience, how will chatbots transform...

Alex Jimenez

How to Manage An Innovation Program

Fueled by the success of disrupting technology and innovative startups, organizations of all sizes and from vastly different industries...

Alex Jimenez

Welcome to My New Site

For several years, I have had a personal website that highlights my background. The website was built by a friend, who unfortunately...