Alex Jimenez
The Problem With Customer Opinion Surveys and Strategy
Many people, and organizations, make the mistake to confuse consumer opinions with reality. How’s this a problem?
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Alex Jimenez
- Apr 7
- 3 min
Innovation Versus Cost Management
In late 2022, as the US unemployment rate hit a nine-year high, bank executives met to discuss changes in their strategy. Some reported...
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Alex Jimenez
- Nov 4, 2023
- 4 min
2023 Money 20/20 USA Recap
Money 20/20 USA has become the biggest FinTech gathering in the US. This year the conference did not disappoint, although, in many...
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Alex Jimenez
- Jul 31, 2023
- 6 min
Don't Do This with ChatGPT!
Image by ThankYouFantasyPictures from Pixabay Journalism has been heavily impacted by technology transformation happening all around us....
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Alex Jimenez
- Dec 29, 2022
- 8 min
Strategy Requires Leadership and Consistency
This blog was originally published in LinkedIn on December 22, 2022 This time of year, always reminds me of the many long days earlier in...
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Alex Jimenez
- Sep 16, 2022
- 1 min
Metaverse: Any bank that is 'establishing a presence’ is doing it for PR
On this interview with Qorus, I share my take on the current value of and relevance of the metaverse for financial service companies.
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Alex Jimenez
- Sep 16, 2022
- 1 min
Customer Centricity in Banking
Strategic plans for banks and credit unions are replete with references to their superior customer- or member-centricity. Nearly every...
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Alex Jimenez
- Sep 16, 2022
- 1 min
Addressing the Digital Account Opening (DAO) Experience
In general, opening a new digital deposit account should be a simple process. From a holistic point of view, the process should include:...
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Alex Jimenez
- Jan 31, 2022
- 1 min
Shiny Object Syndrome and AI
Recently, I wrote two articles with a similar theme. In the first article, published by The Financial Brand, I described how an...
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Alex Jimenez
- Dec 4, 2021
- 1 min
Chatbot Predictions for 2022
A few weeks ago, the chatbot company BotCore asked me, and 22 other people involved in customer experience, how will chatbots transform...
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Alex Jimenez
- Nov 26, 2021
- 4 min
How to Manage An Innovation Program
Fueled by the success of disrupting technology and innovative startups, organizations of all sizes and from vastly different industries...
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Alex Jimenez
- Nov 26, 2021
- 1 min
Welcome to My New Site
For several years, I have had a personal website that highlights my background. The website was built by a friend, who unfortunately...
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