Image by  Gerd Altmann  from  Pixabay Last year, I gave ChatGPT the articles I wrote during the year and asked it to write a “year in review” style article. It was pretty good, so I did the same this year. This article is the result of that. This year, a clear pattern emerged across my writing. Whether the topic was digital platforms, commercial banking, marketing, or technology priorities, the underlying message was the same: banking is no longer being reshaped at the margin

Image by Dee from Pixabay 2024 proved to be a year where banking and fintech continued to mesh into a single industry. Throughout the...

Many people, and organizations, make the mistake to confuse consumer opinions with reality. How’s this a problem?

In late 2022, as the US unemployment rate hit a nine-year high, bank executives met to discuss changes in their strategy. Some reported...

Money 20/20 USA has become the biggest FinTech gathering in the US. This year the conference did not disappoint, although, in many...

Image by ThankYouFantasyPictures from Pixabay Journalism has been heavily impacted by technology transformation happening all around us....

This blog was originally published in LinkedIn on December 22, 2022 This time of year, always reminds me of the many long days earlier in...

On this interview with Qorus, I share my take on the current value of and relevance of the metaverse for financial service companies.

Strategic plans for banks and credit unions are replete with references to their superior customer- or member-centricity. Nearly every...

In general, opening a new digital deposit account should be a simple process. From a holistic point of view, the process should include:...

Recently, I wrote two articles with a similar theme. In the first article, published by The Financial Brand, I described how an...

A few weeks ago, the chatbot company BotCore asked me, and 22 other people involved in customer experience, how will chatbots transform...

Fueled by the success of disrupting technology and innovative startups, organizations of all sizes and from vastly different industries...

For several years, I have had a personal website that highlights my background. The website was built by a friend, who unfortunately...