Professional and Academic Background
Managing Principal, Financial Services Consulting, EPAM
Provides strategy consulting to our clients in retail banking, digital payments, and fintech. Combines our capabilities in innovation strategy, experience design, software development, and technology implementation to help organizations with their digital transformation.
Responsible for helping financial service companies define their digital transformation strategy and implementation roadmaps. For Finalytics.ai, helped define the strategic direction of this journey orchestration platform.
VP and Senior Strategist, Office of the CIO, Zions Bancorporation
Led the overall strategic planning process for the office of the CIO. Managed assessments of business capabilities and analysis on how specific technology investments in capabilities aligned to the strategic direction of the company. Collaborated with banking product groups to understand emerging technology and operational needs. Developed enterprise-wide digital and payments strategy, including assessments of fintech partners.
Lead Consultant, AJ & Associates
Advised Financial Service companies, and those that work with them, in the areas of digital banking, payments, innovation, and general business strategy.
SVP, Digital and Payments Strategy and Innovation, Rockland Trust
Developed strategic plans for payments and digital banking. Responsible for analyzing trends and market disruptions and searching for emerging new market opportunities. Worked with fintech partners to develop and implement innovative digital customer experiences. Oversaw the operations of the digital branch and contact center, totaling 40 people. Managed deposit and payments P&L including account maintenance, overdraft, cards, and ATM.
SVP, Deposit Operations and Alternative Delivery, Rockland Trust
Managed the bank's Deposit and Payments Operations including cash and treasury management operations, account processing, fraud recovery, cards operations, and items processing. Managed the strategy and operations of remote and digital channels including call center, IVR, digital banking, and ATMs. Oversaw the activities of 80 employees. Managed the bank’s deposit fee income. Developed and managed the bank’s customer experience practice.
VP, Program Management Office, Rockland Trust
Managed a team of Project Managers and Analysts that led multiple cross-functional and IT projects to improve operational effectiveness and client experience through process analysis, workflow redesign organizational assessments. Collaborated with Senior Management in the definition of Strategy and Strategic Initiatives and helped develop implementation plans.
Strategic Business Consultant and Change Manager, Bank of America/FleetBoston Financial
Provided management consulting services to various lines of business within the corporation to facilitate organizational, operational and system changes commensurate with business plans and profitability objectives. Consulted in the areas of strategy, process redesign and re-engineering, capacity analysis and planning, customer experience, payments, and general project management. Responsible for the definition, management and successful implementation of strategic projects and initiatives within BofA's Wealth & Investment Management division. Managed the Private Bank’s client experience and voice of the customer programs.
MBA, Adelphi University
General Management and Marketing