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The Problem With Customer Opinion Surveys and Strategy
Many people, and organizations, make the mistake to confuse consumer opinions with reality. How’s this a problem?

Alex Jimenez
May 28, 20243 min read


Innovation Versus Cost Management
In late 2022, as the US unemployment rate hit a nine-year high, bank executives met to discuss changes in their strategy. Some reported...

Alex Jimenez
Apr 7, 20243 min read


Metaverse: Any bank that is 'establishing a presence’ is doing it for PR
On this interview with Qorus, I share my take on the current value of and relevance of the metaverse for financial service companies.

Alex Jimenez
Sep 16, 20221 min read


Addressing the Digital Account Opening (DAO) Experience
In general, opening a new digital deposit account should be a simple process. From a holistic point of view, the process should include:...

Alex Jimenez
Sep 16, 20221 min read
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