Alex JimenezApr 73 minInnovation Versus Cost ManagementIn late 2022, as the US unemployment rate hit a nine-year high, bank executives met to discuss changes in their strategy. Some reported...
Alex JimenezSep 16, 20221 minCustomer Centricity in BankingStrategic plans for banks and credit unions are replete with references to their superior customer- or member-centricity. Nearly every...