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Publications
Articles and Non-Company Blogs

The Financial Brand: For AI to Pay Off, Financial Institutions Must Avoid "Shiny Object Syndrome"

December 27, 2021

BotCore: 23 Experts Share How Chatbots Will Transform Customer Experience in 2022

December 1, 2021

Financial Brand Insights: Automating Customer-Centricity with Journey Orchestration

September 1, 2021

The Financial Brand: 7 Trends Credit Unions Must Jump On or Lose Essential Opportunities

July 2, 2021

CXBuzz: Interview With Alex Jimenez

May 13, 2021

The Financial Brand: Digital Transformation Is About New Business Models, Not New Tech

March 17, 2021

Verifone: 2021 Payment Trends from the Experts

January 5, 2021

Lightico: 4 Top Finance Execs Speak Out: How CUs and Community Banks Can Stay Competitive in a Digital World

October 13, 2020

EFMA: Is launching a challenger bank the right strategy for traditional US retail banks?

October 13, 2020

Bank Director: Top Nine Mistakes in Banking Digital Account Opening

December 2, 2019

The Financial Brand: How Financial Institutions Can Thrive in the Age of Digital Disruption

November 11, 2019

The Financial Brand: Using Data to Drive Banking Innovation Demands Strategic Reboot

August 2, 2019

©2025 by Alex R Jimenez.
This is a personal blog. The views and opinions expressed in this site are those of the author and do not represent those of people, institutions or organizations that the author may or may not be associated with in a professional or personal capacity. All information is provided on an as-is basis.

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