David Mansilla talks to Alex Jimenez about the impact of technology to banking innovation.

“It's Really About Embracing AI and Considering It to Be on Your Team, But Not Letting It Loose”

“There's a Mentality that We Have Here on Our Side, Especially in the Digital Realm: Change Before You Have to”

What were the fintech news in December and what should we expect for 2023.

“In Banking… Processes From the 60s, 70s, and 80s Aren't Cutting it Anymore. Couple More Years from Now, They're Definitely Not Going to Cut it.”

In this episode, Alex Jimenez continues to explain the "Ongoing Transformation."

“Even though Fraud Is Happening Faster in the Age of ML, the Window by Which that Pattern Can Reoccur Is Way Shorter”

In this episode, we approach digital transformation from a different perspective: ongoing transformation.

“Every Time We Had a Meeting with a Client at Our Institution with Our Executives, I Always Sat on the Same Side of the Table as the Client”

What banks say, do, and should do, when designing personalized experiences for their customers.

Learn how to incorporate digital into an overall organizational transformation that has the customer at the center to gain a competitive advantage.

In this episode, I discuss the mistakes Mid-Market companies make when embarking on digital transformation and how CFOs can avoid these pitfalls.

The folks from Finalytics.ai recently released their "2021’s Best Credit Union Experiences" report and inside they rank the top 50 credit unions' digital experiences.

Craig McLaughlin, CEO of Finalytics.ai, and Alex Jimenez, Finalytics.ai Chief Strategy Officer, stopped by to share their findings from this report -- even sharing the top credit unions that are excelling in the digital area and why.

In preparation for my Money 20/20 sessions, Insider Intelligence interviewed me about digital transformation.

In today’s show, we discuss customer experience in banking and best practices for digital-first interactions.

Alex and Jeff dive deep into the true meaning of digital transformation for banks and FIs in general, ways to streamline customer experience, defining makes your business special, and building a business strategy in a way that makes you truly stand out in the digital age.

A conversation with Alex Jimenez on the impact of digital transformation of the banking industry.

Alex Jimenez spoke with us about emerging technologies like AI and how contact center leaders can better extract value from their digital transformations by shifting the focus back to the customer.

To understand the impact of this crisis, especially in the USA, we interviewed Alex Jimenez and learned more about creating better digital customer experiences in these testing times.

Alex and Joe discuss customer experiences and how successfully deployed CRMs can make a difference.